Your Passport to the World
Viaero’s Global Connect
We offer calling to nearly all international countries and roaming in over 120 countries.
Sail Away on a New Adventure!
Plan your trip with peace of mind with our cruise travel guide. Learn all the ways Viaero has you covered.
Free Calling and Roaming in Canada and Mexico
Avoid the unexpected knowing that calling and roaming are included on most Viaero plans.
International Dialing
Viaero’s Unlimited Plans offer the best rates on international calls. Check out our International Dialing guide for detailed rates and calling instructions.
Will my phone work while traveling internationally?
Most of today’s phones will work on any network around the globe. However, please contact Customer Service at +1-877-842-3765 before you travel to let us know. We may need to add certain features to your account or calling plan. test
How do I dial back to the U.S. while traveling internationally? How much will it cost?
The best way to dial back to the U.S. is to use +1 (area code) phone number. For example, to dial Customer Service, you would dial +1-877-842-3765. To use the “+” sign, press and hold 0 on your keypad until the “+” appears. International calling rates will apply and are listed on the Global Connect feature page.
Can I call other countries while traveling internationally?
If you’re not on Viaero’s local network, using VoLTE roaming or VoWiFi, you can only call other countries if you have the Global Connect feature, which is $10/month. You’ll incur charges per text or per minute for voice calls. Calls to Canada, Mexico, and Puerto Rico will not be free if you are not on Viaero’s local network. Rates vary from country to country.
Can I access the internet while traveling internationally? How much will it cost?
Yes, where data is available. However, pictures and videos will quickly use a significant amount of data. We recommend using social media minimally or only while connected to Wi-Fi. Rates may vary from country to country.
Can I send and receive text messages while roaming internationally? What is the charge?
Yes, as long as data is available. Receiving text messages is free. If you send or receive a picture message via MMS (multimedia message service) with the phone’s built-in messaging app, it will be charged as a text message. Sending or receiving a picture message via iMessage or another messaging app will be charged as data.
How can I check my pending international charges? How long will it take?
Your usage will typically appear on myviaero.com within 3 days. Please be aware that in rare cases, the charges may take up to 30 days to appear.
Will someone be able to leave me a voicemail while I’m traveling internationally?
Yes, in most countries. However, some networks do not offer call forwarding. If your phone is turned on, you may incur charges for the time it takes to forward a call to your voicemail.
How do I access my voicemail while traveling internationally?
You can access your voicemail as you would at home. Viaero provides calls to voicemail for free. Visual voicemail retrieval will be charged as data usage.
How do I contact Customer Service while traveling internationally?
Dial 611 from your mobile phone for free or +1-877-842-3765 from any phone. To use the “+” sign, press and hold 0 on your keypad until the “+” appears. International calling rates will apply for calls made to the 877 number are listed on the Global Connect feature page.