Most modern phones are capable of using any network worldwide. Click here to check compatibility for each model. To see a list of countries where Viaero offers coverage and the rates, click here. Coverage in many countries is limited to populated areas and major roadways.

The best way to dial back to the U.S. is to use +1 (area code) phone number. For example, to dial Customer Service, you would dial +1-877-484-2376. To use the “+” sign, press and hold 0 on your keypad until the “+” appears. International calling rates will apply and are listed on our Global Connect feature page.

Yes, international calling rates will apply and are listed on our Global Connect feature page. You must dial “+” (country code) full phone number.

Yes, where data is available. Data is available in most countries, but not necessarily on all networks. We recommend using WiFi as much as possible to reduce your costs. Visit our GlobalConnect feature pageto see our international data rates.

Yes, as long as data is available. If you send or receive a picture message via MMS (multimedia message service) with the phone’s built-in messaging app, it will be charged as a text message. Sending or receiving a picture message via iMessage or another messaging app will be charged as data.

Your usage will typically appear on myviaero.com within 3 days. Please be aware that in rare cases, it is possible for the charges to take up to 30 days to appear.

Yes, in most countries. However, some networks do not offer call forwarding. If your phone is turned on, you may incur charges for the duration of a call forwarded to voicemail. You will not be charged when your phone is turned off or in Airplane Mode.

You can access your voicemail as you would at home. Viaero provides calls to voicemail for free. Visual voicemail retrieval will be charged as data.

Dial 611 from your mobile phone or +1-877-484-2376 from any phone.