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1) Broadband Internet Access Services Description. Viaero Wireless (hereafter referred to as “Company,” “we,” or “our”) provides the following broadband Internet access services to Business and Consumer customers:

Service

Technology

Market

Monthly Price

Included data

Overage

Throttling Policy

Expected speed*

Latency

Viaero North America Unlimited LTE

LTE where available, HSPA+ fall back

Business

Consumer

Click here to see pricing

Unlimited

Not Applicable

Usage on phone not throttled, hot spot usage limited to 1GB high speed data per day, then throttled to 512Kbps for remainder of day. Resets at 12:00am.

Download:
7-40 Mbps

Upload:
4-20 Mbps

Less than 100ms

Viaero North America Share More

LTE where available, HSPA+ fall back

Business

Consumer

Click here to see pricing

1GB – 250GB data bundles available for purchase

$.015 per MB ($15.36 per GB)

Usage on phone and for hot spot limited to amount of high speed data purchased with plan.

Download:
7-40 Mbps

Upload:
4-20 Mbps

Less than 100ms

Viaero HomeConnect

LTE where available, HSPA+ fall back

Business

Consumer Residential

 

Click here to see pricing

25GB – 250GB peak data, unlimited off-peak data

$1/GB peak usage only

Usage limited to amount of high speed data purchased with plan.

Download:
1-8Mbps

Upload:
1-3 Mbps

Less than 100ms

Viaero ProConnect

LTE 3.65, not available in all areas

Business

Consumer Residential

Click here to see pricing

Unlimited

Not Applicable

Usage in excess of 15GB in one day may result in slower speeds due to network availability and capacity

Download:
5-25 Mbps

Upload:
1-5 Mbps

Less than 100ms

Viaero2Go Unlimited prepaid

LTE where available, HSPA+ fall back

Consumer

Business

Click here to see pricing

Unlimited

Not Applicable

Usage on phone is not throttled, hot spot limited to 1GB high speed data per day, then throttled to 512Kbps for remainder of day. Resets each day at 12:00 am.

Download:
7-40 Mbps

Upload:
4-20 Mbps

Less than 100ms

Viaero2Go

LTE where available, HSPA+ fall back

Consumer

Business

Click here to see pricing

1GB – 15GB bundles available for purchase

$.10 per MB

Usage limited to amount of high speed data purchased with plan.

Download:
7-40 Mbps

Upload:
4-20 Mbps

Less than 100ms

Viaero Lifeline

LTE where available, HSPA+ fall back

Consumer

Click here to see pricing

1GB

$.10 per MB

Usage limited to amount of data purchased with plan.

Download:
7-40 Mbps

Upload:
4-20 Mbps

Less than 100ms


*Your maximum speed will vary depending on your phone, available technology and location on our network, terrain, weather, and distance from our cell site.

Each of our services is suitable for most or all real-time applications, including web surfing, movies, gaming, voice over IP, and music.  Occasionally, at times of peak usage, some applications may run more slowly than usual.  Video speeds may be slower, depending on the video resolution being provided. Upon reasonable request we may provide specialized services to large enterprise customers at prices to be negotiated.

 

On our 4G LTE Network you will see the following:

Download: Speeds of 7-40 Mbps, with peaks above 90 Mbps possible in some areas. Expected minimum speeds of less than .1Mbps.

Upload: Speeds of 4-20 Mbps with peaks up to 35 Mbps.  Expected minimum speeds of less than .1 Mbps.

 

On our 4G/3G HSPA+ Network you will see the following:

Download: Speeds of 2-8 Mbps. Expected minimum speeds of less than .1Mbps.

Upload: Speeds of .5 – 3 Mbps. Expected minimum speeds of less than .1Mbps.

 

2) Service Plan Prices. Our monthly prices, charges, and fees for broadband Internet access service plans, including installation charges and early termination fees for some plans, can be found here:  Service Plan Prices

3) Non-Broadband Access Data Services.   We DO NOT offer dial-up or any non-broadband Internet services

4) Network and Congestion Management.  The Company’s goal is to provide the best possible Internet service to our customers at all times and to protect our network and customers from any undue harm that might be caused by malicious users or hackers, such as denial of service attacks. To view our Network and Congestion Management policies, click here.

5) Device Attachment Rules.  Customers may generally attach any lawful device of their choice that is compatible with our network, subject to any limitations of their data plan. Customers are advised to check our website www.viaero.com or contact the Company prior to purchasing any third-party equipment to ensure compatibility. The Company is not responsible for the compatibility, suitability or functionality of any equipment that is provided by the customer or any third-party.  If any such equipment harms our network or degrades the service of other users, the customer may be required to disconnect the device and, in some cases, we may suspend or terminate service to customers that in our sole judgment are causing or contributing to harm.

6) Security and Privacy.

 

  1. Customer Security.  We may suspend or terminate service to customers that in our sole judgment harm the network or other users.

     

  2. Network Management and Service.  In order to maintain and improve our overall service levels for customers, we may measure and monitor network performance and the performance of your Internet connection.  If you contact us for service support, we may access information about your device settings to provide customized technical support or to install applications or services that you wish to use.  As part of network management and to try to prevent denial of service attacks or other harmful abuses of the network, we may monitor network traffic and the traffic of Customers who are affected by or involved in the harmful activity. 

     

  3. Sale of Customer Data.  We DO NOT gather information from your use of our Internet access services to direct customized third-party advertising specifically to you.  We DO NOT sell your personal information or Internet usage history to third parties.  Many websites you visit will place “cookies” on your device and may track your device for marketing and other purposes and that is not something the Company can control or prevent without blocking or degrading your service. 

     

  4. Third Party Content and Services.  We are not responsible for the information, content, applications or services provided by others. Before you access, use, link to or download any service or application on your computer or wireless device, you should review the associated terms of service and privacy policy.  We also recommend that all customers install applications to protect their devices from viruses and malware. 

     

  5. Law Enforcement and Copyrights.  Upon receipt of a reasonable request for information from law enforcement, we will cooperate as required or allowed by law.  In the event of actual or alleged violations of copyright, we may inspect network and customer traffic and will comply with the requirements of the Digital Millennium Copyright Act.  In some cases, we may suspend or terminate service to customers who in our sole judgment are repeat copyright infringers.

 

 

Questions or Complaints.  If your question or complaint is not resolved on this website, you may contact one of our customer service representatives by dialing 1-877-484-2376 or by emailing us at support@viaero.com.  We find that most customer concerns or disputes can be resolved through our customer service representatives.  However, any customer disputes that cannot be resolved without third-party intervention will be resolved by binding arbitration in accordance with the terms of our service agreement, which can be found here:  Service Terms and Conditions