Viaero is dedicated to giving you the freedom and flexibility you expect along with reliability you can trust, every day. Our terms and conditions inform you about how we deliver the services you access, how we mange the network and what’s acceptable. Our policies are open, and we support fair and acceptable use by customers of our services. Thanks you for learning about these policies:
Open Internet Disclosure/Fair Usage Policy
NE Colorado Cellular, Inc. d/b/a Viaero Wireless ("Viaero") is committed to providing all of its customers with the best online experience possible. Viaero does not block end users from accessing lawful websites, (subject to reasonable network management), nor do we block applications that compete with our voice or video telephony services, subject to reasonable network management.
Viaero permits use of broadband services for browsing the Internet (via Viaero phones or devices, including Viaero home routers), using email, downloading legally permissible content via the Internet, accessing and using corporate email and/or corporate business applications associated with its customers’ places of employment.
Viaero prohibits any use that adversely or excessively interferes with another customer’s use of the Home Network, including but not limited to the following purposes: (a) server or remote application operation, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections, peer-to-peer ("P2P") file sharing, remote telemetry, or Supervisory Control and Data Acquisition; (b) substitutes or backups requiring full-time or dedicated data connections; (c) automated or manual routines which generate excessive amounts of network traffic; (d) sending or facilitating the sending of unsolicited bulk email; (e) software or other device operations that maintain continuous active Internet connections when a connection would otherwise be idle; or (f) redirecting television signals for remote viewing on a computer, as that term is defined in title 18, section 1030 (e)(1) of the United States Code ("Computer").
Viaero Wireless currently defines excessive use as any single line of service that exceeds 100 Gigabytes of data consumption in any given billing cycle. Exceeding this 100 Gigabyte threshold in any given billing cycle may result in excessive use charges (overages) being applied to the Subscribers bill.
Service Description and Performance Characteristics
Viaero offers several rate plans featuring different capacity levels.
The typical speed range of broadband service experienced by most customers is 150 Kbps – 200 Kbps down and 50Kbps – 80 Kbps up on the Viaero Wireless 2G network. Broadband speeds on the Viaero Wireless HSPA+ network are dependent on the package purchased. Viaero measures network performance by utilizing the following performance measurements and methodology:
- Using an FTP server located on our data routers, this details approximate latency and speeds that are within Viaero controls.
- We continue to monitor our Packet Data Service Node for network bottlenecks and latency.
Viaero believes this approach provides the best approximation of actual speeds and latency for its service. Customers can verify speed using a variety of third-party websites, such as www.broadband.gov/qualitytest/about/ (as of November 20, 2011), to measure the provisional speeds of Viaero’s broadband service. Such third-party websites are not affiliated with Viaero and the company does make any guarantees as to the accuracy of test results obtained through those third-parties. Actual speeds may vary due to area, coverage and compression, among other factors.
Network Management Practices
Viaero does not block legal applications, impose unreasonable usage limits, or engage in "throttling" to reduce the throughput to customers using a disproportionate amount of bandwidth unless that usage falls under the Acceptable Uses Paragraph above.
Instead, Viaero uses an "open pipe" approach and undertakes best efforts to ensure a high-quality online experience. As a result, during times of heavy usage users may experience upload/ download delays or latent Web experience.
If significant congestion problems arise, Viaero’s determines the source of the problem to increase the capacity of the affected portions of its network and/or of its Middle Mile routes where warranted. In the event of congestion, all traffic is classified as best effort.
All phones and devices that connect customers to Viaero's network must be provided by Viaero (due to network parameters in the device). Visit Viaero.com <retail pages- http://www.viaero.com.> to learn more about the many specific devices that are approved for use on Viaero’s network.
Viaero does not block data or applications for access by customers. This includes potentially harmful malware/spyware/viruses. Customers are advised to utilize their own internet security software to mitigate risks.
Consumers may access our Pricing and Privacy policies on our website at:http://www.viaero.com/legal/privacy
. Customer Service is available via the Viaero website, at retail and service centers, or by calling 1-877-4-VIAERO (484-2376)