Support for Viaero Products and Services Viaero Wireless offers customer support for our products and services through this support site, and by calling customer service. What You’ll Find Here Viaero’s support site includes help documentation, device manuals, frequently asked questions and answers, and helpful links. When to Call Customer Service If you can’t find an answer to your question here, we welcome your Customer Service call by dialing "611" from your Viaero phone. Our agents are standing by, ready to assist you with billing and account inquiries, and with technical support for your Viaero phone. Note that we do not provide technical support for any non-Viaero device or service, including PC, e-mail or internet troubleshooting, with the exception of Viaero-supplied EDGE devices.

Data Devices

• Novatel Wireless Merlin Card Installation Guide - Windows - Installation guide for one of our more popular EDGE cards. Includes pictures for clarity. (PDF document)
• Novatel Wireless Merlin Card Installation Guide - Apple® OS X™
• Sierra USB 306 Installation Guide - Windows
• Venturi Client Setup for Microsoft® Windows™
• MobiLink for Microsoft® Windows™
• Novatel Merlin Driver for Apple® Mac OS X™

Local Number Portability (LNP)

Local Number Portability allows you to transfer your cell phone number to Viaero Wireless from any current cell phone provider, as long as the number is in one of our local service areas (Colorado and Nebraska). While Viaero Wireless charges no additional fees beyond a new account setup to initiate this process, your existing cell phone provider may charge an early termination fee, depending on the status of your contract. Review your contract for details. In certain cases, the purchase of a new Viaero Wireless phone may also be required.

Click here to submit a number porting request >

More Information (Federal Communications Commission) >

Program and Feature Documents

• Assurance Plan Details (PDF)
• Home & Away Details (PDF)