We believe that you should know what information we collect from you, as well as how that information is used, disclosed and protected. We have created this privacy policy statement (the "Policy") to explain our privacy practices and policies.

We will not sell or disclose information to third parties without your consent or as otherwise provided in this Policy. You should know, however, that when you sign up for or use any of our products or services we may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use our network or other information as described in this Policy. We do this in order to provide you with better service and to enrich your user experience.

The following outlines our policies. We also provide you with information regarding how to communicate with us if you have any questions about this Policy. The Policy also addresses what we do with information about your wireless usage, the services you buy from us, and whom you call.

Information Collected About You

We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated with a specific person or entity such as name, address, telephone number, email address, or information about activities directly linked to that person.

In an agreement with a business or government customer, our customer is a business or other entity purchasing service for employees or other authorized users. If you receive certain benefits through a business or government customer's agreement with us, this Policy will generally govern your personal information. If you are liable for your own charges under such business or government account, then we may share enough account information with that entity to verify your continuing eligibility for those benefits. However, if you receive service where a business or government entity pays your charges or is otherwise liable for the charges, we may share your account information with that entity.

Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of services or customers from which individual customer identities have been removed. For example, we could prepare a report that indicates that a certain number of our customers always use their wireless phones at a certain time of day at a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires.

Here are the types of personal and other information we collect. You should refer to the rest of this Policy to see how we use, disclose and protect that information:

* Information You Give Us: We collect information you give us when you purchase a Viaero Wireless product or use our services. For example, you may provide us a billing address and credit information, including your social security number or business identifier or when signing up for service. You might not have thought about it this way, but the numbers dialed from your wireless phone to make a call is an example of information you give us and that we collect and use so we can bill you appropriately and investigate fraudulent usage.

* Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit the Viaero Wireless Web site, our systems automatically collect your IP address and the type of browser you use. This information is not linked by us to personal information, but rather only used to compile aggregate information. Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically located; that's how calls or messages are delivered to you in real time.

* Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we may receive credit information for purposes of initiating service. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. And, we often receive information from the dealer from whom you may have purchased your wireless phone or device prior to initiating service with us.

Children's Online Privacy Protection Act

In compliance with the Children's Online Privacy Protection Act, if we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. You should be aware that wireless devices and services purchased for family use may be used by minors without the knowledge of Viaero Wireless. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.

Use of Personal Information

Internal Use: In general, we use personal information to serve our customers, to enhance and extend our customer relationship, to provide information and services to applicants and others who request it, and so our customers can take maximum advantage of our products and services. For example, by understanding how you use our Web site, we are able to customize and personalize your experience. More specifically, we use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from Viaero Wireless that better meet your needs. Viaero Wireless may use e-mail, short text messages, telemarketing and direct mail to inform you about products or services we think will interest you.

Third Party Use. You should review the following section to understand when Viaero Wireless discloses personal information to third parties.

Disclosure of Personal Information.

We do not knowingly provide personal information to third parties without your consent or as otherwise provided in this Policy. When and what types of information Viaero Wireless discloses depends on the service and in some cases the choices you have made. We disclose personal information as follows:

Your Consent. We will not knowingly disclose personal information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including:

* In writing;
* Verbally;
* Online by clicking a button;
* Through the use of a dialing string or button on a wireless device or handset; or
* At the time of service initiation when your consent is part of the required terms and conditions to use the service.

For example, your consent to disclose personal information can be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person. Your return address is disclosed as part of the service and your consent to do so is implied by your use of the service. Viaero Wireless may also disclose personal information to someone you designate in writing as an Authorized User on your account.

We share personal information with third parties as necessary to complete a transaction, perform a service on our behalf (such as enhancing our ability to serve you better) or perform a service that you have requested. When the third party acts solely on our behalf, Viaero Wireless will require them to follow our privacy practices. For example, our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement.

However, you may also want to utilize our wireless service to take advantage of services and products offered by other companies. In those cases, you will be providing information to those companies, and information about you received by those third parties will be governed by their privacy policies, not this Policy. For example, if you are roaming on the network of another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. Also, as another example, if you purchase something using our wireless Internet service, you will be disclosing personal information directly to the company facilitating the transaction, a merchant bank and the merchant. Finally, if you bought your wireless device from a dealer, both the dealer and Viaero Wireless will have personal information as a result of the transaction. Whenever third parties have a role in any such transaction, you should review their privacy policies as well.

From time to time you may be able to participate in contests, giveaways or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway or promotion, any personal information you provide will be used in accordance with this Policy. In addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Any personal information that may be collected from a survey will be used for our internal purposes.

Business Transfers: Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.

Protection of Viaero Wireless and Others: We release personal information when we believe release is appropriate to comply with the law (e.g., a subpoena, E911 information, etc.); to enforce or apply our customer agreements; initiate, render, bill, and collect for services; protect our rights or property, or to protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Information about Your Telephone Usage and Whom You Call

Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your telephone usage, the services you buy from us, who you call and the location of your device on our network when you make a voice call. We will not knowingly disclose this type of information except as provided for in this Policy.

Viaero Wireless' Use of Cookies

A cookie is a very small text file placed on your hard drive by a web page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. At this time, we only utilize session-based cookies to maintain a user's session for continuity of navigation while viewing our site. Information we collect may include browser type, IP address, page views, length of visit, etc. Session-based cookies are not placed on your hard drive. After closing the browser, the session cookie simply terminates.

Our web pages may contain electronic images known as invisible single-pixel gifs (GIFs) that allow us to count users who have visited those pages. Viaero may include GIFs in promotional e-mail messages or our newsletters in order to count how many messages have been opened and acted upon. GIFs collect only a limited set of information such as a cookie number, time and date of a page view, and a description of the page on which the GIF resides.

Presence, Location and Tracking

To make wireless communications possible, the network knows the general location of your phone or wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that the network will know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible.

If you dial 9-1-1 for emergency services, we may provide your network location to a public safety answering point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits us to disclose the location of a device on our network without a user's consent (1) to a user's legal guardian or members of a user's immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in delivering emergency services, or (3) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device's location on the network without delay. Legally required upgrades will allow us to provide a location more precise than cell site location.

Network and Information Security / CPNI

We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information. We use accepted tools and techniques to protect against unauthorized access to our systems. We restrict access to personal information about you to those employees who need to know that information to provide products or services to you. In addition, we work to protect the security of your personal information during collection and transmission via the Viaero Wireless Web Site by using Secure Sockets Layer (SSL) software technology. This encrypts your information between your web browser and the host site to which you connect. You should be aware that Viaero Wireless has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services. You should also be aware that despite our reasonable efforts, we cannot guaranty absolute security of your personal information. An important part of securing and protecting your personal information is your effort to protect against unauthorized access to your computer, wireless device, SIM card, user name, password, etc. (including those of all Authorized Users). Also, be sure to sign off when finished using a shared computer and always log out of any site and close the web browser application after viewing personal account information.

The policy of Viaero Wireless is to comply with the laws of the United States pertaining to Customer Proprietary Network Information (“CPNI”) contained in §222 of the Telecommunications Act of 1996, as amended, and the FCC’s regulations concerning CPNI.  Viaero’s policy is to ensure that all levels of personnel properly learn, implement and enforce rules and regulations concerning CPNI.

Pursuant to FCC regulations, Viaero has implemented policies and procedures to ensure proper treatment of CPNI.  All employees are required to learn and implement these procedures, or be subject to disciplinary action.  This chapter of the Resource Guide constitutes Viaero’s policies and procedures related to CPNI.

Checking Account Information for Accuracy

Through our Customer Care organization and our retail stores, you, and any Authorized User designated by you in writing, can change or review account information, including information relating to features, service options or calling plans you have selected. For Customer Care contact information, go to the “Contact Us” section.

Updating this Policy

Viaero Wireless will revise or update this Policy if our practices change, as we change existing or add new services or as we develop better ways to inform you of products we think will be of interest. You should refer back to this page often for the latest information and the effective date of any changes. If, however, users' personally identifiable information will be used in a manner materially different from that stated at the time of collection we will notify users via posting on this page for 30 days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner.

Contact Us

Viaero Wireless is committed this Policy. If you have any questions, comments or concerns about this Policy, please contact Customer Care at 1-888-867-6766. If you'd rather write us, you can email us at customerservice@viaero.com or send it by mail to Viaero Wireless Customer Care, 1224 West Platte Ave., Fort Morgan, Colorado 80701.