suppport

Support for Viaero Products and Services

Viaero Wireless offers customer support for our products and services through this support site, and by calling customer service.

What You'll Find Here
Viaero's support site includes help documentation, device manuals, frequently asked questions and answers, and helpful links.

When to Call Customer Service
If you can't find an answer to your question here, we welcome your Customer Service call by dialing "611" from your Viaero phone. Our agents are standing by, ready to assist you with billing and account inquiries, and with technical support for your Viaero phone. Note that we do not provide technical support for any non-Viaero device or service, including PC, e-mail or internet troubleshooting, with the exception of Viaero-supplied EDGE devices.

BlackBerry Support

Data Devices

Local Number Portability (LNP)

Local Number Portability allows you to transfer your cell phone number to Viaero Wireless from any current cell phone provider, as long as the number is in one of our local service areas (Colorado, Kansas, and Nebraska). While Viaero Wireless charges no additional fees beyond a new account setup to initiate this process, your existing cell phone provider may charge an early termination fee, depending on the status of your contract. Review your contract for details. In certain cases, the purchase of a new Viaero Wireless phone may also be required.

More Information (Federal Communications Commission)

Program and Feature Documents

Help your Bill

  • Want help, reading your bill? Click here for details.
  • Want to enroll in e-Bill? Click here for details.

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